Q: What is your return policy?
A: Read our full return policy here!
Q: How do I start a return?
A: Please start your returns through our Returns Center Portal. Start a return here!
Q: I want to make a change to my order. How do I go about this?
A: Here at Fruit of the Vine Boutique, we prioritize fast turnaround on orders. We know you value fast shipping so when orders come in, we get right on them! If you are able to reach us before your order is fulfilled, we can cancel your order and create a new one that accommodates your desired changes. If your order has already been fulfilled, we will be unable to make changes. However, you can make a return once you have received your order within our 10-day return window (as long as the items are not final sale) and place a new order.
Q: Do you have any coupons or promotions available?
A: If you haven't already, sign up for our text club, join our VIP Vine Shoppers Facebook group, or follow our Facebook and Instagram @fruitofthevineonline. We post about exclusive offers in these places first!
Q: What is Sezzle and how does it work?
A: Sezzle is an after-pay solution that allows you to buy now and pay later. Click here to read more about how Sezzle works!
Q: What is your policy on shipping?
A: We charge $5.00 for standard shipping and are pleased to offer free shipping on orders over $150. Check out our full shipping policy here!
Q: Can I contact customer service?
A: Absolutely! Our team is committed to providing you with the highest quality of service. We are here to answer any questions you may have. Please note that our customer service hours reflect our business hours which are 10:00 am - 6:00 pm EST Monday - Friday and 10:00 am - 4:00 pm EST on Saturday. Contact us via phone (336.818.1907) or by emailing us at email@example.com and we will do our best to get back to you as soon as possible!